FileCloud Server/Online
Topics and articles centered around FileCloud Server, FileCloud Online, and general usability of both products.
Manage Folder
Governance
System Operations
- Set Feature Compatibility version to 7.0 after upgrading to 23.242
- FileCloud Unreachable from Certain ISPs
- Fcdocconverter doesn't release Apache threads
- DataBase Keeps Crashing Due to Security Software
- Unable to login after MongoDB update
- MongoDB service has stopped immediately
- Critical alert "MQ Service is not running"
- FileCloud Server Using OCR Reaching 100% CPU
- 504 Gateway Timeout
- Apache IP Restrictions not working
- Memcache service stopped
- High CPU usage
- Mongod OOM Killer error
- Mongo doesn't start after migrating from AWS to Hyper-V
- Cannot reconfigure SSO
- SSL certificates installation on servers with multiple web nodes and DB nodes
- Getting a prompt in the admin portal "IMPORTANT: Follow instructions to setup an automatic Scheduled Windows Task or Linux Cron Job"
- MongoDB collection metadata
- Message Queue service restart is not creating any messages/warning in Alert section of the admin portal
- Automatic SSL Certificate Installation
- MongdoDB failed on 2/3 VMs in High Availability
- FileCloud OVF server root login
- Web servers are unable to communicate with the database server due to password containing special characters (HA Environment)
- Cron is not running
- Site is down with Database Error when browsing
- SSL errors when logging into Android Mobile App
- FileCloud VM was restarted
- How to find the cause of Apache restart failure
- Split ssl_requests.log file by day
- High Memory Usage
- MongoDB service refuse to start
- Install FileCloud on Docker
- Getting an error when running a MongoDB dump when DB authentication is enabled
- Apache failed to start after upgrading certificates
- Split FileCloud Installation
- How to add self signed root certificate to FileCloud CA cert
- Apache admin password changed
- How to Update MongoDB Certificates
- MongoDB failing to start on new FileCloud installation
- MongoDB customization
- XFS File System for MongoDB
Manage Folders
- Network Folders are empty
- Hide top level folders in NTFS Network Share
- Delete option for subfolders in the Network Share is grayed out, even though the NTFS permissions are set correctly.
- NTFS Network Share Path is Not Accessible to Users
- Setting Folder Level Permissions on Network Shares
- Network Share creation failed due to lack of permissions
- Few folder deletes failing when trying to delete multiple folders
- How to delete large folder structure in FileCloud
- File Integrity check appearing in the Admin Portal
- Upgrade with Granular Folder permission set
- Everyone group is not visible/missing
- Team Folders – Subfolder Size Details
Third Party Integrations
Shares Operations
- Changing Default Share Type From Public to Private (vice versa)
- New User Account Creation via Share from Admin Portal
- External user in japan unable to log in to access share
- Issue searching files by keyword
- Fails to download zip or media files from the Web User Portal.
- External Sharing Account Creation
- How To: Hide Direct Link option for shared files and folders
- FileCloud share not showing "Allow anyone with Link"
- Folder downloads don't work on Safari
- Invalid or unauthorized path
- File skipped on folder download
- Cannot Upload Photos or Files to our Synchronized Folder through the Web Interface
- How to do Files and Folder name search in Network Shares?
- Cannot Upload Files in FileCloud Online instance
- External user can't see a share
- Content Search - Find exact match of the phrase
- Check if a shared link was opened in FileCloud
- Share name has random characters
- URL is invalid - Critical Alert
- Invalid shares are displayed when accessing the shared link
- Restoring Deleted File/Folder in User Shares
- 'Shared with me' folder doesn't appear in UI
- How To: Transfer share ownership in FileCloud
- Search issue in Network Shares
- Password complexity for Public shares
- Groups are missing from the list when creating private shares
Settings
- AD accounts are getting automatically approved on mistake
- Getting a "Solr not available" email alert
- PDF preview in the Web UI returns and error
- Solr service issue
- Users not able to control their own notifications
- SOLR has crashed, and an alert indicates that it is not available
- Solr not available
- An internal error has occurred while processing your request SSO login issue
- SSO Login not working with Teams integration
- How To Determine if FileCloud Server is FIPS Enabled
- Active Directory integration doesn't work with SSL and port 636
- How to increase Java heap size for SOLR in a Linux environment
- Generate Logs is empty
- Unencrypted Files Detected for Filecloud 23.242
- Solr can't be configured
- Preview HEIC Files on 23.251
- Disable Notifications for External Accounts
- Getting an error "An internal error has occurred..." with SSO login to OneLogin
- 2FA for multi-tenancy portal
- Login via SSO - Multiple IDPs
- Enable Forgot Password from User Portal Login page
- Internet browser is showing FileCloud Online password compromised
- AI feature in FileCloud
- Unable to Login to user portal (SSO) - redirects to the login page
- SMTP Mail server is failing
- SAML SSO certificate issue
- WebDRM preview fails
- Web Edit or WOPI configuration is failing
- Enabling NTLMv2 protocol in AD
- Domain Change in Multitenancy
- SSO redirection not occurring with custom port
- Error due to domain not in "allowed hosts" list
- QuickJS preview not displaying symbols
- Getting "An internal error" when running the "install" checks on a FileCloud VMware OVF server.
- reCAPTCHA not working
- Notifications about DB backup and CRON
- How to: Disable prompt for device approval every time a new device connects to the FileCloud Server
- License file has a ZWSP character
- Backup server using rsync
- Document preview in the User Portal is greyed out
- Storage Not Ready Email Alert
- Admin Email Logins
- Co-authoring for Online Web Edit is not working
- SPLA license - Invalid License Host
- Invalid license file
- Internet Browser is showing FileCloud Online password compromised
- Secure Cookie Error
- Cannot Edit SSO SAML Settings
- Internal error using SSO login and IIS reverse proxy
- Video Preview gets stuck
- Renaming a Policy
- Two-Factor Authentication for Web Login only
- Multi-tenant license issue
- Invalid license error when logging into a newly installed FileCloud
- NTLM SSO doesn't work with FileCloud Drive or client applications
- WOPI Timeout value for co-edit
- Email Send Failed SMTP connect() failed
- Forcepoint alert email
- SIEM Integration is not working
- Solr search not working
- Office Online Server editing does not work when Cloudflare DNS/WAF is used
- WOPI Change Language
- SSO Log Out URL is not working
- Disable HTTP protocol
- Unload core from SOLR Admin UI (FileCloud Windows OS)
- FileCloud Server Log Rotation (Archiving) Not Working on Some Web Nodes
- Office Online On-prem web edit not working
- PDF Preview Issues
- Unable to enable PDF OCR for Content Search
- SSO SAML Blank Page error
- Solr crash
- Encryption partially active
Users/Groups
- Some Active Directory users are not able to log in
- Imported Incorrect User from Active Directory (AD)
- Change an existing FileCloud user's username
- Users get disconnected after entering credentials
- External user can't login
- Air-Gapped Environment
- Email ID already in use when adding a new user
- How to access the simplesaml admin
- Admin password reset not working from Linux Terminal
- How to Allow Creating Users with the same Username, but with different domains
- Error when importing AD groups and users
- Cannot login to admin portal
- Issue with mail attribute being removed in AD
- Wrong Password when signing into Mobile app
- No Promoted Admin User can login to the Admin Portal
- Active Directory (AD) users unable to login to Filecloud
- Invalid Email for External Accounts error
- Account locked CLFC-00035
- AD Group doesn't Sync
- Assign a user property on user created based on their email domain
- A promoted admin user is unable to login to the Admin Portal
- Changing Usernames to Reflect AD name change
- Reset default admin credentials for a FileCloud Online / FileCloud GovCloud instance.
- AD group import issue
Misc
- Reports with custom start value not showing up
- Ignore some audit logs
- API request action codes
- Unable to use API for External User account
- Restrict Access to Admin Portal based on IP address
- Hidden automation workflow
- Audit Log entry no longer showing in Audit tab in Admin Portal
- Workflow to lock an account after 180 days
- Workflow doesn't work after user was deleted
- Filecloud Desktop Audit entry not showing in the exported Audit csv file from Admin Portal
- Workflow across multiple folders
- Metadata not Downloading with error
- API Session Expiry
- Workflow not working
- Workflow not running upon file upload
- Online Customer Audit and Database Backups
- API authentication error due to SSL verification failure
- Default custom-report preview limit (30 Rows)
- API Failing on Large Upload
- Admin Workflow to move unmodified file within n number of days
- Useful APIs for Multi-tenant Platform
- API call for Team Folder
- Missing Group in Admin Portal (Groups)
- Failed to update database to latest schema
- Email Sending Failed : SMTP connect failed ()
User Operations
Software Update
- Getting an error when running the Linux upgrade script.
- Upgrade getting License Valid Check Failed
- Fall back procedure for the FileCloud upgrade
- Unable to login to superadmin after the upgrade
- Invalid License Host after upgrade
- Filecloudcp command upgrades or package installation not working
- HTTP Error After Upgrade
- Solr not working after FileCloud 23.x upgrade
- File Download is blocked due to Modsec CRS rules in FileCloud version 23.242
- SSO login issue after FileCloud upgrade
- Xampp folder showing a running process when using update tool
- Fatal Error on Runtime alert after upgrade to 23.242
- Encryption Key Being Rejected After Upgrade to 23.241
- Throwing HTTP 500 ERROR After an upgrade for a Multi-Tenant Site
- Windows Server 2016