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FileCloud VM was restarted

Original Question or Issue:

FileCloud web UI cannot be accessed. The VM was restarted to make it work again.

Environment:

  • Product - FileCloud Server
  • Version - 23.241
  • Platform - Any

Steps to Reproduce:

The FileCloud Server VM is under heavy workload while configured with insufficient resources: 2 vCPUs and 4 GB RAM. This resource constraint causes web services to become unresponsive.

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

The VM does not have sufficient CPU or memory resources to handle the concurrent workload. When CPU or RAM is exhausted, FileCloud's web server process and PHP workers become unresponsive, causing the web UI to time out.

Resolution or Workaround:

Increase the VM's allocated resources to at least 8 vCPUs and 16 GB of RAM. This is the minimum recommended specification for FileCloud Server under moderate-to-heavy workloads. After resizing the VM, restart the FileCloud services to apply the changes. Monitor CPU and memory utilization using your hypervisor's performance tools to confirm the new allocation resolves the bottleneck. If the issue persists after the upgrade, refer to the FileCloud Server Sizing Guide for workload-specific hardware recommendations.

Notes:

For high-availability or enterprise deployments, consult the FileCloud Server Sizing Guide for workload-specific hardware recommendations. Restarting the VM is a temporary workaround only and does not resolve the underlying resource constraint.