Downloaded ZIP archives are empty, contain only downloadzip.log, or appear corrupted when downloading multiple files or folders from FileCloud Online.

Original Question or Issue:

Downloaded ZIP archives are empty, contain only downloadzip.log, or appear corrupted when downloading multiple files or folders from FileCloud Online. 

Environment:

• Product - FileCloud Online
• Version - 23.262
• Platform - Any

Steps to Reproduce:

• Log in to FileCloud Online.
• Select multiple files or a folder containing multiple files.
• Initiate a ZIP download.
• Download the generated ZIP archive.
• Open or extract the ZIP archive

Error or Log Message:

• ZIP archive is empty.
• ZIP archive contains only downloadzip.log.
• ZIP archive is reported as corrupt and cannot be extracted.

Defect or Enhancement Number:

FCL-11473 

Cause:

A defect in the affected FileCloud Online release caused failures during ZIP archive generation, resulting in incomplete, empty, or corrupted ZIP downloads during multi-file or folder download operations. 

Resolution or Workaround:

Notes: