Whitelisting the XAMPP folder during antivirus scanning

Original Question or Issue:

Since we installed a new antivirus on our FileCloud server, we're experiencing outages in the web portal.

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Windows

Steps to Reproduce:

FileCloud server deployed on Windows.

A third-party antivirus is installed on the server.

Error or Log Message:

The FileCloud Admin and User portals are not loading.

Defect or Enhancement Number:

Cause:

The antivirus is interfering with Apache and MongoDB services.

Resolution or Workaround:

To ensure FileCloud operates correctly on Windows, you should whitelist the following directory in your antivirus settings:

<Drive_Letter>:\xampp

If you're still facing issues or slowness, please also whitelist the managed storage location in Admin Portal > Settings > Storage > Managed Storage > Storage path 

Notes: