File Activity notification emails are received with an empty path list (^PATHLIST^), even when email notifications are enabled.

Original Question or Issue:

File Activity notification emails are received with an empty path list (^PATHLIST^), even when email notifications are enabled.

Environment:

Steps to Reproduce:

• Enable file change notifications and email notifications.

• Configure the File Change Email Frequency.

• Set the Number of Days to Send Notifications to a value shorter than the configured notification frequency.

• Wait for the notification digest email.

• Observe that the email may be generated with an empty path list.

Error or Log Message:

• Notification email received with an empty path list.

• The ^PATHLIST^ placeholder is replaced with an empty string when no notification items are available.

Defect or Enhancement Number:

Cause:

• Notification items may expire before the digest email is sent when the notification period is shorter than the configured email frequency.

Resolution or Workaround:

• Navigate to Admin Portal → Settings → Misc → Notifications.

• Review the Number of Days to Send Notifications setting.

• Ensure the notification period matches or exceeds the configured File Change Email Frequency.

• For example, if the email frequency is set to 3600 minutes (60 hours), set the notification period to at least 3 days.

Notes: