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Automated Email Notifications Continue After User Email Change Due to Orphaned Automation Workflow

Original Question or Issue:

We are experiencing an issue where automated email notifications are still being sent every 5 minutes to a user who was moved to a subsidiary and whose email address was changed in FileCloud. The old email address no longer exists, but it is still receiving the following notification:

Environment:

  • Product - FileCloud Server
  • Version - 23.251
  • Platform - Windows

Steps to Reproduce:

  • Automation Workflow exists in the DB.

  • Automation Workflow doesn't appear in the User Interface

Error or Log Message:

HTTP response code 500 - Internal Server Error

Defect or Enhancement Number:

 

Cause:

 

Resolution or Workaround:

  • Connect via RDP to the FileCloud server and open a command line prompt.

  • Take a MongoDB backup using the following command: c:\xampp\mongodb\bin\mongodump.exe --host localhost --gzip --out C:\xampp\htdocs\scratch\autobackups                 

  • Connect to MongoDB shell and delete that workflow entry using the commands below:

    use tonidoclouddb
    db.automation_workflow.deleteOne( { "_id": ObjectId("62a036575064151566813125") } );

Notes:

_id": ObjectId("62a036575064151566813125" is the identifier in DB of that workflow, it can be retrieved using the MongoDB command:  db.automation_workflow.find();