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Web Edit or WOPI configuration is failing

Original Question or Issue:

Web Edit or WOPI configuration is failing or WOPI register or de-register is failing.

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

 

Resolution or Workaround:

When trying to enable Office Online Cloud for WOPI and FileCloud systems that are connected to the Internet but have restricted access via firewall, the URLs or IPs below need to be allowed in the firewall for the WOPI configuration to work. 

  • fcrms.codelathe.com / 34.193.161.175
  • restyprod.codelathe.com / 3.221.65.180
  • restyprod2.codelathe.com / 52.2.157.190
  • portal.getfilecloud.com / 3.91.128.74


For Office Online Cloud, configuration is possible only for FileCloud licensed instances so the WOPI register or de-register requests need to go via FileCloud's licensing and WOPI relay server. 

WOPI configuration also requires a valid SSL installed for FileCloud URL and the Server URL set to "https" under FileCloud Admin Portal>Settings>Server>Server URL for configuring and functioning of WOPI and FileCloud URL should be publicly accessible.

Notes: