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Getting "An internal error" when running the "install" checks on a FileCloud VMware OVF server.

Original Question or Issue:

After installing FileCloud with the OVF file, unable to perform "install" checks 

Environment:

  • Product - FileCloud Server
  • Version - 23.241
  • Platform - Linux

Steps to Reproduce:

Try to access the FileCloud install folder using "http://FileCloud-server-IP/install" or "http://filecloud-domain.com/install".

It will throw an "internal error".

Error or Log Message:

"An internal error has occurred while processing your request"

Defect or Enhancement Number:

 

Cause:

 Install folder is not available with FileCloud OVF.

Resolution or Workaround:

As a workaround, use the attached zip files.

 

Please extract the attached install.zip file from the "/var/www/html/" path. 

Then, assign the user and group as "www-data" for this folder.

Folder permission will be 755.

 

See the permission: 

====================================================================

root@FC:/home/filecloud# ls -ld /var/www/html/install/
drwxr-xr-x 4 www-data www-data 4096 Apr  3  2024 /var/www/html/install/

====================================================================

 

After this, try accessing the install folder again and run the checks. 

Notes: