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DLP rules blocking FileCloud Admin Portal

Original Question or Issue:

How to disable the DLP rule from Mongo Database


Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 


Error or Log Message:

 


Defect or Enhancement Number:

 


Cause:

DLP rule that is blocking login into the FileCloud Admin Portal


Resolution or Workaround:

You'll need to connect to MongoDB shell and perform the below actions:

  • Connect to MongoDB: 
    • Windows:   C:\xampp\mongodb\bin\mongosh.exe
    • Linux:   /usr/bin/mongosh
  • Select the following database:   use tonidoclouddb
  • Show all dpl rules:   db.dlp_rules.find()
  • Locate the ObjectId of the problematic DLP rule from previous output and set it to permissive with the help of below Mongod command:
    • db.getCollection('dlp_rules').updateOne({"_id" : ObjectId("665783a5453a5ad0600e6442")}, {$set:{permissive_mode:true}});
  • 5) Retry login to FileCloud Admin Portal.

Notes: