Push Service Down alerts when FileCloud URL is behind Load Balancer

Original Question or Issue:

Push Service Down alerts when FileCloud URL is behind Load Balancer or WAF

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Windows, Linux

Steps to Reproduce:

Error or Log Message:

"Push Service is down, please contact your administrator"

Defect or Enhancement Number:

Cause:

Push Service requests from FileCloud Desktop is generated as web socket requests wss://yourfilecloudurl/rtm and by default all load balancers or WAF might not forward this request to FileCloud application servers 

Resolution or Workaround:

You should have policy or rules created in your LB or WAF to allow forwarding requests from wss://*/rtm to FileCloud Servers

Notes: