Skip to content
English
Manage and Create Tickets
  • There are no suggestions because the search field is empty.

Unable to Download Network Folders Containing HELIOS .HS Metadata Files

Original Question or Issue:

 Customers were unable to download folders from Network Folders. Individual files within the folders could be selected and downloaded successfully, but folder-level downloads were failing. 

Environment:

  • Product - FileCloud Server
  • Version - 23.262
  • Platform - Windows

Steps to Reproduce:

  1. Configure a Network Folder containing HELIOS metadata files.
  2. Attempt to download the entire folder.
  3. Folder download fails, while individual files within the folder can still be downloaded.
  4. Configure the Hide names from file list setting under Admin Portal → Storage → Network Folders with the following value:
    /^\.HS/
  1. Attempt to download the folder again.

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

 The folder contained HELIOS metadata files, such as .HSancillary, which caused a read issue during folder-level operations. These files could be affected by a system/HELIOS lock or other read-permission issues, preventing the folder from being downloaded successfully. 

Resolution or Workaround:

Exclude HELIOS metadata files from Network Folder operations by configuring the Hide names from file list setting under:

Admin Portal → Storage → Network Folders

Recommended value:

/^\.HS/

This excludes HELIOS metadata files including .HSancillary, .HSxmap, .HSResource, and .HSicon.

The customer confirmed that after applying this setting, folder downloads worked successfully, including folders containing .HSancillary files.

If legitimate files beginning with .HS need to remain accessible, the more conservative value is:
/^\.HS(ancillary|xmap)$/

Notes: