HTTP Error After Upgrade
Original Question or Issue:
The FileCloud application is broken after updating to the latest version in Ubuntu.
Environment:
- Product - FileCloud Server
- Version - 23.242
- Platform - Linux
Steps to Reproduce:
Upgrade to FileCloud version 23.242.0 on Ubuntu 22.04.
Error or Log Message:
HTTP ERROR 500
Defect or Enhancement Number:
Cause:
Resolution or Workaround:
- Open an Incognito tab > Start Developers Tools in the Web Browser (F12) and try accessing your Filecloud Admin and User Interfaces URLs with HTTP and HTTPS.
- Verify that MongoDB service is running and check replication status if DB is configured in a replica set:
rs.status();
systemctl status mongod
- Check the logs below on all your FileCloud web nodes:
_______________________
/var/logs/apache2/
/var/www/html/scratch/logs/cloudupdate.log
/var/www/html/scratch/logs/log_YYYY-MM-DD.txt
_______________________
- Check MongoDB logs on all MongoDB nodes:
_______________________
/var/log/mongod/mongodb.log
_______________________
- Make sure the www-data user is the owner of files from the command below on all your web nodes:
_______________________
ls -ltr /var/www/html/scratch/logs/
_______________________
- Access via a web browser the installation verification URL:
_______________________
https://filecloud_web_node_address/install
_______________________
Notes: