Retention Policy Cannot Be Edited (Grayed Out) in FileCloud

Original Question or Issue:

Unable to modify an existing retention policy in FileCloud. The retention duration (e.g., 30 days) is grayed out and cannot be edited.

Environment:

• Product - FileCloud Server
• Version -  23.253
• Platform - Windows

Steps to Reproduce:

Error or Log Message:

No explicit error message is displayed.
Observed behavior:

• Retention policy settings are grayed out
• Fields are not editable

Defect or Enhancement Number:

Cause:

Retention policies in FileCloud cannot be modified once they are created and applied.

This restriction is intentional to:

• Maintain consistency for files already governed by the policy
• Prevent unintended changes that could affect compliance or data lifecycle management
• Ensure integrity of retention enforcement

Resolution or Workaround:

To update retention settings, use one of the following approaches:

Option 1: Create a New Retention Policy (Recommended)

• Create a new policy with the desired retention duration
• Apply it to the required folders or paths
• This avoids impacting files already governed by the existing policy

Option 2: Disable and Recreate the Policy

• Disable or remove the existing retention policy
• Create a new policy with updated settings
• Reapply it as needed
  
  Note: Disabling an existing policy may impact files currently under retention. Proceed with caution and evaluate before making changes.

Best Practice

• Plan retention policies carefully before applying them
• Use separate policies for different retention requirements
• Avoid modifying active policies to prevent unintended data impact

Notes:

Retention policy settings are grayed out because FileCloud does not allow modification of active policies. To make changes, administrators must create a new policy or recreate the existing one with updated settings.