How to prevent lower-level Help Desk Administrators from deleting files from the Recycle Bin while retaining deletion permissions for Main Administrators.
Original Question or Issue:
How to prevent lower-level Help Desk Administrators from deleting files from the Recycle Bin while retaining deletion permissions for Main Administrators.
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Any
Steps to Reproduce:
- Navigate to Admin Portal → Manage Admin Roles.
- Open the Help Desk Admin role.
- Navigate to the Permissions tab.
- Locate the Files operation.
- Check the Delete permission.
- Log in using an account assigned to the Help Desk Admin role and verify the ability to delete files from the Recycle Bin.
Error or Log Message:
Defect or Enhancement Number:
Cause:
The Delete permission was enabled for the Files operation in the Help Desk Admin role, potentially allowing file deletion.
Resolution or Workaround:
- Navigate to Admin Portal → Manage Admin Roles.
- Open the Help Desk Admin role.
- Under Permissions, locate the Files operation.
- Uncheck the Delete permission.
- Save the changes.
- Test Recycle Bin deletion using an account assigned to the Help Desk Admin role.
- Confirm that the restriction works as expected.
- The Global Default Policy also has Enable recycle bin clearing set to No, which restricts clearing the Recycle Bin.
Notes: