PDF preview in the Web UI returns and error

Original Question or Issue:

When previewing a PDF file from the Web UI, an error message is returned, CLFC-02005-02006 Preview watermark failed. 

Environment:

• Product - Any
• Version - Any
• Platform - Any

Steps to Reproduce:

Error or Log Message:

An error occurred while loading the PDF

The server logs would show the following error lines

2024-08-12 11:12:29.356160 DEBUG: [17234791475969] Docconvert: Adding watermark to PDF with FC document converter

2024-08-12 11:12:31.524388 ERROR: [17234791475969] CLFC-02005-02006 Preview watermark failed. Contact site administrator(Failed to connect to 127.0.0.1 port 8080 after 2000 ms: Connection refused).

Defect or Enhancement Number:

Cause:

This could happen if the DocConverter service is not running.

Resolution or Workaround:

Make sure that the DocConverter service is running. It can be started from the FileCloud Control Panel or Windows Services. If running Linux (RHEL or Ubuntu) use the systemctl status <servicename> or service <servicename> status commands

Notes: