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Unable to create users

Users are not being created with an error "undefine error"

Original Question or Issue:

 

Environment:

  • Product - FileCloud Server
  • Version - 23.253
  • Platform - Any

Steps to Reproduce:

NA

Error or Log Message:

2026-04-01 12:57:56.528965 DEBUG: [5272][17750446760515] Critical Section: wait addUserCriticalSection sessionId 69cd08441032a3.481196641775044676.051569cd0844103339.36362545 []

2026-04-01 12:57:56.634911 DEBUG: [5272][17750446760515] Critical Section: Acquired addUserCriticalSection 69cd08441032a3.481196641775044676.051569cd0844103339.36362545 []

2026-04-01 12:57:56.635055 DEBUG: [5272][17750446760515] Critical Section: wait addUserCriticalSection sessionId 69cd08441032a3.481196641775044676.051569cd0844103339.36362545 []

2026-04-01 12:57:56.742380 DEBUG: [5272][17750446760515] Critical Section: Acquired addUserCriticalSection 69cd08441032a3.481196641775044676.051569cd0844103339.36362545 []

2026-04-01 12:57:56.742471 DEBUG: [5272][17750446760515] Critical Section: wait addUserCriticalSection sessionId 69cd08441032a3.481196641775044676.051569cd0844103339.36362545 []

Defect or Enhancement Number:

FCL-8481

Cause:

Missing key index for criticalsectionstore document

Resolution or Workaround:

Force the reindexing of the DB, to do so: 

-Clear the criticalsectionstore

- Run the cron from the Admin Portal >>  Misc >> General

Or run dump/restore with -noIndexRestore, but this might take time

Notes: