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How to Configure Solr Content Search in a Multi-Tenant FileCloud Environment

Original Question or Issue:

The customer reported a Solr error affecting users in the EU. The FileCloud Admin Portal displayed an error when attempting to configure Content Search, indicating that the Solr server might not be running.

Environment:

  • Product - FileCloud Server
  • Version - 23.261.2
  • Platform - Linux

Steps to Reproduce:

  • Log in to the FileCloud Admin Portal.
  • Navigate to the Content Search configuration.
  • Attempt to configure Content Search.
  • Observe the error message indicating that the Solr server may not be running.

Error or Log Message:

Error
Unable to create configuration. Please ensure Solr server is running.

Defect or Enhancement Number:

 

Cause:

The issue was related to the Content Search configuration in the multi-tenant FileCloud environment. The existing FC Core configuration required reconfiguration, including the correct tenant-specific folder name and data path.

Resolution or Workaround:

  • Removed the old FC Core configuration and reconfigured Content Search from scratch.
  • Accessed the database server and verified the database configuration using the MongoDB connection string.
  • Identified the tenant site name as customer_02.
  • Cleared the data location from the Solr FC data path.
  • Reconfigured Content Search and initiated indexing.
  • Verified the fix by logging in to a user account and successfully searching for files.

Configuration steps for future reference:

  1. On the Solr server, navigate to: 
    /var/www/html/thirdparty/overrides/solarium/Solarium
  2. Copy the fcskel folder into: 
    /opt/solrfcdata/var/solr/data
  3. Rename the copied folder:
    • Standard setup: fccore
    • Multi-tenant setup: fccore_<site_name>
    Example for the customer_02 tenant: 
    fccore_customer_02
  4. Set the ownership of the folder and its contents to the solr user.For the customer_02 tenant, run: 
    chown solr.solr -R /opt/solrfcdata/var/solr/data/fccore_customer_02
  5. Reconfigure Content Search and initiate indexing through the FileCloud Admin Portal.
  6. Log in to a user account and perform a search to verify that Content Search is working correctly.

Notes: