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License - Invalid Host Error - No Internet Connection

An invalid host error returned when the license is applied due to the server not being connected to the internet.

Original Question or Issue:

An invalid host error is returned when the license is applied because the server is not connected to the internet. When the Service URL is changed in the admin portal, and the server can't access the internet, it won't be able to validate the "Check URL" or save those changes.

Environment:

  • Product - FileCloud Server
  • Version - NA
  • Platform - Linux/Windows

Steps to Reproduce:

NA

Error or Log Message:

Invalid Host error

Defect or Enhancement Number:

NA

Cause:

The server has no internet connection and cannot validate the license.

Resolution or Workaround:

  1. Connect to the FileCloud Server
  2. Edit the "hosts" file with sudo/root/admin permissions.
    1. Linux - /etc/hosts
    2. Windows - C:\Windows\System32\drivers\etc\hosts
  3. Add an entry to the file: 127.0.0.1 <server URL>.
  4. Save the changes.
  5. Log in to the FileCloud Admin UI.
  6. Go to Settings/Server.
  7. Change the Service URL to the "Licensed" URL.
  8. Save.
  9. Go to Settings/License.
  10. Upload the new license file.
  11. Save.

Notes: