Filecloud Desktop Audit entry not showing in the exported Audit csv file from Admin Portal

Original Question or Issue:

Our customer upgraded FileCloud to the newest version last Monday. After the upgrade, they cannot export the full audit log. They have set the Audit Log Level to Full.

---

Environment:

• Product - FileCloud Server,
• Version - 23.251.1
• Platform - Any

---

Steps to Reproduce:

1. Set Audit log level to FULL

2. Make sure there's a user using 'Filecloud Desktop' client app

3. Export Audit from the Admin portal following the support docs below:
   Export Audit Logs - FileCloud Docs - Server

---

Error or Log Message:

 

---

Defect or Enhancement Number:

 

---

Cause:

 

---

Resolution or Workaround:

• This issue was identified as a bug

• Internal Development ticket: FCL-4753

• There is no ETA at this time, but you can refer to the ticket ID in our future release notes to confirm once the fix becomes available.

---

Notes: