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Fails to download zip or media files from the Web User Portal.

Original Question or Issue:

Users experience a failed download when trying to download a single shared file and receive an error in the server logs related to maximum execution time.

Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 

Error or Log Message:

2024-04-03 23:33:59.661679 ERROR: [17121799796433] SHUTDOWNERROR: Maximum execution time of 60 seconds exceeded on line 171 in file C:\xampp\htdocs\thirdparty\vendor\xxx\psr7\src\Stream.php.


2024-04-03 23:33:59.662658 ERROR: [17121799796433] HTTP FAILURE : SERVER_ERROR 500 https://files.xxxxx.com/core/share?disposition=attachment&filename=Patch_20231020_R2023-10_v1-8.0.1.zip&path=%2FSHARED%2F%21VqB45sGcY%2FkWadayzeNOZthLCR&redirect=0&op=share

Defect or Enhancement Number:

CL-13478

Cause:

 

Resolution or Workaround:

This issue has been identified as a bug in an earlier version of FileCloud Server. It has been reported. To resolve the issue, you need to upgrade to FileCloud Server v. 23.232 or later. Please see the Upgrade Notes for FileCloud 23.232 or later.

Notes: