Can't import some AD members

Original Question or Issue:

We added users to a specific AD group and clicked “import users from AD group” but no new account was created in FileCloud.

Environment:

Steps to Reproduce:

Import an AD group in FileCloud.

Error or Log Message:

appendADUserImportError: <b></b> - user must have a valid username:

Defect or Enhancement Number:

Cause:

Some AD members are misconfigured.

Resolution or Workaround:

Ask the AD administrator to compare the output of the command below for a working user with a non working one:

Get-ADUser -Identity "UserPrincipalName" -Properties *

Notes:

Replace UserPrincipalName in the above command.