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Unable to Create Users from the Admin Portal Due to Locked Critical Store Records

Original Question or Issue:

Unable to create new users from the FileCloud Admin Portal. User creation requests do not complete successfully due to stale critical section records remaining in the database.

Environment:

  • Product - FileCloud Server
  • Version - 23.261
  • Platform - Windows

Steps to Reproduce:

  • Log in to the FileCloud Admin Portal.
  • Navigate to Users and attempt to create a new user.
  • Submit the user creation request.
  • Observe that the user is not created successfully.

Error or Log Message:

Server is Down. Please contact your administrator.

Defect or Enhancement Number:

 

Cause:

Critical section records were left in a locked state due to server exceptions during file operations. These stale records blocked subsequent operations, including the creation of new users.

Resolution or Workaround:

  1. Clear the stale critical store records from the FileCloud database.
  2. Restart the CRON services from the FileCloud Admin Portal.
  3. Retry creating the user.

After clearing the locked critical section records and restarting the CRON services, user creation completed successfully.

Notes: