When opening a new ticket with FileCloud, you will be required to provide a License Key:
To get your license key:
Method 1:
- In the admin portal, go to Settings > License.
- Click Copy License Key.
The Copy license key button does not appear for systems with SPLA licenses. If your system uses an SPLA license, get your license key from the customer portal as shown in the Method 2 for getting your license key.
Method 2:
Log in to portal.filecloud.com with your account credentials. In the navigation panel, click Sites, and then in the main window, click the site to open its details.
In the Usage section, copy the text for the license key by clicking the copy button to the right.
Your license key is now copied to your clipboard. Save it in a safe place. You can use it every time you need to open a new ticket