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SPLA License expire each 30 days

Original Question or Issue:

All the tenant licenses expire in our FileCloud platform every 30 days.


Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

FileCloud multitenant platform.


Error or Log Message:

Cannot login to the FileCloud User Interface.


Defect or Enhancement Number:

 


Cause:

Misconfiguration.


Resolution or Workaround:

SPLA licenses require monthly renewal initiated from your FileCloud platform.
Enable Automatic License Renewal and Reporting | FileCloud Help

The FileCloud web nodes must be able to contact the FileCloud Customer portal URL:
 SPLA license - Invalid License Host

 


Notes: