NTFS Network Share Path is Not Accessible to Users

Original Question or Issue:

The network share file listing is not working. Only the top share folder is visible. 

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Windows

Steps to Reproduce:

Error or Log Message:

Error listing files on NTFS Network path. 

Defect or Enhancement Number:

Cause:

This issue can be related to the NTFS permission of the shared path. 

Resolution or Workaround:

• Verify the actual/physical network path is accessible on the FileCloud webnodes.
• Verify the Apache, Helper, and Memcache services are running with a log-on account that has full access to the network share
• Add the log-on user account to the admin group
• Restart the Apache, Helper, and Memcache services. 

Notes: