Some Active Directory users are not able to log in

Original Question or Issue:

Some AD users are not able to log in

Environment:

• Product - Any
• Version - Any
• Platform - Any

Steps to Reproduce:

Error or Log Message:

AD User `user@filecloudlabs.com` with attribute userPrincipalName has not been found.

Defect or Enhancement Number:

Cause:

Active Directory has users from multiple suffixes

Resolution or Workaround:

In FileCloud AD settings, switch to AD Prefix instead of AD Suffix. Refer to this documentation for more details.

Notes: