Wrong Password when signing into Mobile app

Original Question or Issue:

Unable to sign into the mobile app (Android or iOS)

Environment:

Steps to Reproduce:

Attempt to sign in with an external account

Error or Log Message:

Invalid Username or Password. Password is Case Sensitive.

Defect or Enhancement Number:

Cause:

External accounts are unable to use the mobile application

Resolution or Workaround:

Log into the mobile application with either a Full or Guest account.

Notes:

https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-end-user-guides/user-account-types