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Limited External Users Able to Log In to Fileshare Without 2FA Applied, Resulting in 500 Error Code

Original Question or Issue:

Having issues with limited external users logging into Fileshare where 2FA policy not applied and creating a return code of 500.


Environment:

  • Product - FileCloud Server FileCloud Desktop
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 


Error or Log Message:

 


Defect or Enhancement Number:

 


Cause:

One promoted admin user updated the policy, enabled 2FA for the Global Default Policy, and set SMS to Twilio.


Resolution or Workaround:

  • Turn off 2FA for the Global Default Policy.


Notes: