Original Question or Issue:
Our filecloud instance is down. Both user and admin access is completely inaccessible.
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Any
Steps to Reproduce:
Error or Log Message:
Database Error: Database is not Initialized, please check if database is running.
Defect or Enhancement Number:
Cause:
Typically, encountering a "Database Error" while browsing the site indicates that the application could not connect to the database server
Resolution or Workaround:
Kindy ensure that the Database service is currently running:
Windows: In Filecloud Control Panel
Linux: Run the following command
service mongod status
If the MongoDB service is not running, please start it.
Notes: