Document preview in the User Portal is greyed out

Original Question or Issue:

When users are trying to preview a text-based document, for example, a .docx, or .pdf file,  they are not able to preview the document from the Web User portal. The preview button from the floating menu is greyed out. 

Environment:

• Product - Any
• Version - Any
• Platform - Any

Steps to Reproduce:

Error or Log Message:

The preview option is greyed out.

Defect or Enhancement Number:

Cause:

This issue can occur if the Show Document Preview has been disabled from the Admin Portal.

Resolution or Workaround:

• Log in to the FileCloud Admin Portal.
• Navigate to Customization.
• Go to the General tab, and click UI Features tab.
• Locate the Show Document Preview option and make it's checked.
• Save the changes.
  
  Note: Below is a reference document, the online version of the documentation is not available as the Document Preview is configured at the backend for our FileCloud Online instances.
  • https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/document-settings/setting-up-document-preview/document-preview

Notes: