Skip to content
English
My Tickets
  • There are no suggestions because the search field is empty.

Hidden automation workflow

Original Question or Issue:

We are experiencing an issue where an automation workflow sends emails every 5 minutes but there are no workflows in the User Interface of that user.

Environment:

  • Product - FileCloud Server
  • Version - 23.251
  • Platform - Windows

Steps to Reproduce:

  • Automation Workflow exists in the DB.

  • Automation Workflow doesn't appear in the User Interface.

Error or Log Message:

HTTP response code 500 - Internal Server Error

Defect or Enhancement Number:

 

Cause:

 

Resolution or Workaround:

  • Connect via RDP to the FileCloud server and open a command line prompt.

  • Take a MongoDB backup using the following command: <Drive_Letter>:\xampp\mongodb\bin\mongodump.exe --host localhost --gzip --out PATH_TO_FOLDER

  • Connect to MongoDB shell and delete that workflow entry using the commands below:

    use tonidoclouddb

    db.automation_workflow.deleteOne( { "_id": ObjectId("62a036575064151566813125") } );

Notes:

_id": ObjectId("62a036575064151566813125" is the identifier in DB of that workflow, it can be retrieved using the MongoDB command:  db.automation_workflow.find();