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Cannot upload empty folders via the User Portal "Upload folders" button.

Original Question or Issue:

Cannot upload empty folders via the User Portal "Upload folders" button.

Environment:

  • Product - Any
  • Version - Any
  • Platform - Any

Steps to Reproduce:

Attempt to upload a folder with no files via the "Upload Folder" option from within your User Portal.

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

The "Upload Folder" button uses an HTML input internally, and HTML inputs don't track folders; they track actual files. That is how browsers handle change events for "file" inputs. When uploading empty folders, this is seen as the user uploading nothing.

Resolution or Workaround:

The current workaround is to drag and drop the empty folders into the User Portal, as this method allows for the upload of empty folders.

Notes: