Delete file request failed

Original Question or Issue:

Delete a folder from the FileCloud Admin Portal fails.

Environment:

Steps to Reproduce:

Deleting a file from the Admin Portal or User Interface fails.

Error or Log Message:

Delete file request failed.

Defect or Enhancement Number:

Cause:

Tab or junk character in the folder name.

Resolution or Workaround:

Connect to the MongoDB shell, identify the folder entry object ID and rename it:

use tonidostoragedb;
db.items.find({name: "FOLDER_NAME" });
db.items.updateOne({_id: ObjectId('68a47a08dzddfz2094596')},{$set:{name: "NEW_FOLDER_NAME"}});
db.items.updateOne({_id: ObjectId('68a47a08dzddfz2094596')},{$set:{lowername: "NEW_FOLDER_NAME"}});
Connect to the Admin Portal or User Interface and delete that folder.

Notes:

Perform a full backup of your MongoDB databases before applying the above steps.

Contact FileCloud Support.