Original Question or Issue:
User cannot authenticate via web portal. Same domain as other working users.
Added specifically as an individual user but no change in behavior.
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Any
Steps to Reproduce:
Error or Log Message:
2025-06-04 10:15:12.975577 ERROR: [17490465125366] Unable to connect to AD server with mhdias username: account locked
2025-06-04 10:15:12.976845 ERROR: [17490465125366] Error has occurred when authenticating user `mhdias`, error: account locked.
2025-06-04 10:15:13.114150 DEBUG: [17490465125366] FAILED LOGIN: Invalid Username or Password
Defect or Enhancement Number:
Cause:
Resolution or Workaround:
Verify whether the account is locked in Active Directory.
Additionally, double-check the username and password, or reset the password in Active Directory.
Notes: