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SAML SSO Login Failure Due to Email Address Mismatch Between FileCloud and Active Directory

Original Question or Issue:

Intermittent blank page when accessing the FileCloud web portal and reduced upload/download speeds. A specific user was unable to log in using any browser, with or without VPN/firewall, and after clearing cookies.

Environment:

  • Product - FileCloud Server
  • Version - 23.262
  • Platform - Linux,

Steps to Reproduce:

  •  Attempt to log in to FileCloud using SSO with the affected user. 
  •  User was unable to access the portal despite trying different browsers, VPN/firewall configurations, and clearing cookies. 
  • Review the FileCloud Server logs for the affected user.

Error or Log Message:

 No specific error message was reported. Logs showed that SAML authentication was successful and the user was recognized as an existing FileCloud account. 

Defect or Enhancement Number:

There was a mismatch between the email address configured for the user in FileCloud and the email/PrincipalName configured in Active Directory. The mismatch was affecting the user's access after successful SAML authentication.

Cause:

The customer verified the user's configuration in FileCloud and found that the email configured there did not match the value in AD. They corrected the email address in FileCloud to match the AD configuration.

After the correction, the user was able to log in successfully.

Resolution or Workaround:

 

Notes: