Antivirus Scan Report

Original Question or Issue:

The antivirus scan report shows many errors.

Environment:

Steps to Reproduce:

ICAP antivirus configured in FileCloud Admin Portal > Settings > Third Party Integrations > Anti-Virus

Error or Log Message:

Unable to communicate with ICAP/AV Server. Check immediately.

Defect or Enhancement Number:

Cause:

ICAP/AV Server unreachable.

Resolution or Workaround:

Verify that all your FileCloud web nodes can reach the antivirus server using ping and telnet commands.

Notes:

Contact FileCloud Support if you have managed storage encryption enabled and the ICAP server is reachable.