Original Question or Issue:
Filecloud web and sync are not accepting Active Directory (AD) passwords. Drive its working.
We already rebooted the Server, and no login is working; web, sync, or drive are not accepting the credentials.
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Any
Steps to Reproduce:
Error or Log Message:
Defect or Enhancement Number:
Cause:
FileCloud server is unable to communicate with the Active Directory (AD) server.
Resolution or Workaround:
Please ensure that your Filecloud server can communicate with your Active Directory server and validate your AD settings in your Admin Portal -> Settings -> Authentication -> Test AD Configuration -> Validate AD Settings:
See support docs below for your reference (Testing Active Directory (AD) Connectivity):
Notes:
https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/user-authentication-settings/active-directory-authentication