Missing files in managed storage

Original Question or Issue:

I'm unable to download some files from the FileCloud User Interface after performing a storage migration.

Environment:

Steps to Reproduce:

Storage migration.

Error or Log Message:

FileCloud server logs display "Missing file in storage DB" when attempting to download a file.

Defect or Enhancement Number:

Cause:

Missed user files during the storage migration.

Resolution or Workaround:

- Connect to the FileCloud server via RDP and open a Windows CMD.

- Run the storage scanner tool to identify the missing files:

cd <Drive_Letter>:\xampp\htdocs\resources\tools\fileutils
<Drive_Letter>:\xampp\php\php.exe storagescanner.php

Notes:

A detailed usage of the command can be seen in: Storage scanner tool for missing files