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Cannot Upload Photos or Files to our Synchronized Folder through the Web Interface

Original Question or Issue:

We have a problem in uploading new photos in our synchronized folder in FileCloud using FC Sync or through Web Interface.

Environment:

  • Product - Online
  • Version - 23.241.6
  • Platform - AWS

Steps to Reproduce:

 

Error or Log Message:

2025-03-27 9:54:23.922561 DEBUG: [17430872268551] Critical Section: wait /syncuser/PCE/Product_pictures/PRYM/11283000_PS_A.jpg sessionId 67e5667ad19d63.046207191743087226.855167e5667ad19de7.15837263

Defect or Enhancement Number:

 

Cause:

The critical section did not get cleaned up properly

Resolution or Workaround:

Use the Critical Section Cleanup Tool which is found in the following FileCloud Support Documentation:

https://www.filecloud.com/supportdocs/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-maintenance/managing-user-folders-and-files/critical-section-cleanup-tool

Notes: