2FA emails with empty code

Original Question or Issue:

2FA emails are coming with an empty code.

Environment:

Steps to Reproduce:

2FA emails and IP Check feature.

Error or Log Message:

IP Mismatch Detected

Defect or Enhancement Number:

Cause:

The request IP is different from the login IP.

Resolution or Workaround:

Access the Admin Portal and turn ON the "Disable IP check" parameter in Settings > Misc > General.

Notes:

https://docs.filecloud.com/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/filecloud-best-practices/manage-ip-checks