Original Question or Issue:
When trying to login to the Android Mobile App using a custom port an error will generate "Unable to connect, please check your SSL configuration".
Environment:
- Product - FileCloud Server
- Version - Any
- Platform - Android
Steps to Reproduce:
Error or Log Message:
Getting the below error message when logging into the Mobile App using a custom port:
Defect or Enhancement Number:
Cause:
FileCloud Android application does strict SSL verification; if the SSL verification fails, you cannot log in.
Resolution or Workaround:
- Check the SSL status for the URL using the following site - https://www.sslshopper.com/ssl-checker.html
- If the site shows an incomplete chain, install the intermediate/chain certificate from your SSL provider.
- If the site shows no SSL installed, install the SSL via our SSL installation documentation.
Notes: