Throwing HTTP 500 ERROR After an upgrade for a Multi-Tenant Site

Original Question or Issue:

It was just attempted to upgrade from Filecloud 23.241.5 to 23.241.6 and running on Multi-tenancy with 16 sites running, and 2 of them fail to load - throwing an HTTP 500 error

Environment:

• Product - FileCloud Server
• Version - Any
• Platform - Linux

Steps to Reproduce:

Error or Log Message:

Defect or Enhancement Number:

Cause:

The user is trying to edit excel files with an unsupported extension (xls)

Resolution or Workaround:

Make sure Apache has granted permission to the /scratch/logs/ folder, otherwise run the below command:

Ubuntu:

   chown -R www-data:www-data /var/www/html/scratch/logs/

RHEL:

      chown -R apache:apache /var/www/html/scratch/logs/

Notes: