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Solr search not working

Original Question or Issue:

How can SOLR resume indexing of files and recover back advanced search functionalities that were previously working on the FileCloud system?


Environment:

  • Product - FileCloud Server
  • Version - Any
  • Platform - Any

Steps to Reproduce:

 


Error or Log Message:

No results for "filename"..


Defect or Enhancement Number:

 


Cause:

 


Resolution or Workaround:

  • Stop the Solr service (Content Search) from FileCloud Control Panel
  • Kill (if exists) any Java processes from the windows process list
  • Move the folder "fccore" outside of Solr directory "C:\xampp\solr\server\solr" 
  • Start the Solr service (Content Search) from FileCloud Control Panel
  • Go to Admin Portal > Settings > Content Search > Click on Configure
  • Index / Re-index Managed Storage and Network Shares
    • Admin Portal > Settings > Content Search
    • Admin Portal > Network Share > Edit Network Folder

Notes:

If you have more than 50K files please also increase the heap memory size to 2 or 3 GB:  SOLR Config Tips - FileCloud Docs - Server