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Some users are seeing HTTP error while accessing the website even though SSL certificate is installed

Original Question or Issue:

External users are seeing an HTTP connection while accessing the domain even though there is an SSL certificate installed on it

Environment:

  • Product - FileCloud Server
  • Version - any
  • Platform - any

Steps to Reproduce:

While accessing the website in the browser it will show an HTTP connection instead of HTTPS

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

The SSL certificate is not correctly installed with all three required components: the SSL certificate, the private key, and the intermediate (chain) certificates.

Resolution or Workaround:

Make sure the name resolves to the correct server and that the SSL port (default: 443) is open on the server's firewall. Try reinstalling the SSL certificate, the Private key, and the chain certificate.

By default, FileCloud uses these 3 ports:

  • 80 (web server) 

  • 443 (web server) 

  • 27017 (database) 

Notes:

https://docs.filecloud.com/fcdoc/latest/server/filecloud-administrator-guide/installing-filecloud-server/post-installation/ssl-configuration/use-ssl-on-windows/install-a-certificate-using-the-filecloud-control-panel

https://docs.filecloud.com/fcdoc/latest/server/filecloud-administrator-guide/installing-filecloud-server/post-installation/ssl-configuration/use-ssl-on-linux/install-an-ssl-certificate-on-linux