Requesting Updated FileCloud Online Encryption Whitepaper for Audit and Compliance Requirements

Original Question or Issue:

Customer requested a whitepaper or official documentation describing how encryption works in FileCloud Online (SaaS) for an upcoming audit. The customer noted that:

• The encryption information available on the website was insufficient

• Previously found whitepaper documentation appeared to apply only to self-hosted FileCloud Server deployments

• Existing whitepaper links appeared unavailable or outdated

Environment:

• Product - FileCloud Server
• Version - 23.261
• Platform - Linux

Steps to Reproduce:

• Search for FileCloud Online encryption whitepaper/documentation

• Access older/shared whitepaper links

• Observe:

  • Some links return 404/not found

  • Existing documentation references self-hosted FileCloud Server instead of FileCloud Online SaaS

• Attempt to locate updated SaaS-specific encryption documentation for audit purposes

Error or Log Message:

No system error generated.

Defect or Enhancement Number:

Cause:

The previously available encryption whitepaper/documentation link was no longer accessible and existing public documentation may not clearly distinguish between FileCloud Server (self-hosted) and FileCloud Online (SaaS) environments.

Resolution or Workaround:

Customer was advised to request the latest FileCloud Online encryption whitepaper directly through the official FileCloud Trust Center resources page:

FileCloud Trust Center Resources

The Trust Center can provide:

• Updated encryption documentation

• SaaS-specific security details

• Compliance and audit-related documentation

Notes: