Exclude a specific user account from MFA requirements

If MFA is enforced globally through a policy, exclude a single user by creating a separate policy with MFA disabled and assigning the user to the new policy.

Follow these steps:

• Log in to the FileCloud Admin Portal.
• Navigate to Settings > Policies.
• Create a new policy (for example: No MFA Policy).
• Edit the new policy and open the MFA / 2FA tab.
• Disable the option Require two factor authentication.
• Save the policy.

Assign the user to the new policy:

• Go to Users in the Admin Portal.
• Locate and edit the required user account.
• Click Manage Policy.
• Remove the current/global MFA policy, if assigned.
• Select the newly created No MFA Policy.
• Save the changes.

After the policy update, the selected user will no longer be prompted for MFA during login. User-specific policies take precedence over group and global policies in FileCloud.

For more information, see:
https://docs.filecloud.com/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-setup/policies
https://docs.filecloud.com/fcdoc/latest/server/filecloud-administrator-guide/filecloud-site-maintenance/managing-users/manage-a-user-s-policies