Unable to login to superadmin after the upgrade

Original Question or Issue:

we upgrade our servers file cloud to the latest that we host all of our clients file cloud and now we are having a issue with our super admin account that we use to manage all the tenants website and create new tenants

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Environment:

• Product - FileCloud Server
• Version - 23.251
• Platform - Windows, Linux

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Steps to Reproduce:

 

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Error or Log Message:

 

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Defect or Enhancement Number:

 

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Cause:

The superadmin sessions are wrongly hanging in the database

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Resolution or Workaround:

You can use the following query executed against that database:

 db.getCollection("keystore").deleteOne({'key':'superadminsessions'})

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Notes: