FileCloud Unreachable from Certain ISPs

Original Question or Issue:

Customer reported issues with some of the remote staff getting an 'Unreachable' error when trying to access their FileCloud Online Instance.

Environment:

Steps to Reproduce:

Error or Log Message:

"Unreachable" Error when accessing the FileCloud Online Server URL

Defect or Enhancement Number:

Cause:

Users could not access the FileCloud Online instance (The remote users used VPN, which then allowed them to access the online instance)

Resolution or Workaround:

DNS Entries were updated successfully, and then users confirmed they were able to connect

Notes: