Skip to content
English
Manage and Create Tickets
  • There are no suggestions because the search field is empty.

Login with 2FA timing out

Original Question or Issue:

FileCloud login is freezing.

Environment:

  • Product - FileCloud Server
  • Version - 23.253
  • Platform - Any

Steps to Reproduce:

  • Use 2FA authentication for your FileCloud users.
  • Set the 2FA to be email.
  • Place incorrect details in the Admin Portal > Settings > Email.
  • Try to login to the User Portal.

Error or Log Message:

ERROR: [3888][17693394259332] SHUTDOWNERROR: Maximum execution time of 60 seconds exceeded on line 1299 in file E:\xampp\htdocs\thirdparty\vendor\phpmailer\phpmailer\src\SMTP.php. []

ERROR: [3888][17693394259332] HTTP FAILURE : SERVER_ERROR 500 https://filecloud.testsite.com/core/loginguest?time=1769339425&op=loginguest

*** ERROR: ERROR: Maximum execution time of 60 seconds exceeded on line 1299 in file E:\xampp\htdocs\thirdparty\vendor\phpmailer\phpmailer\src\SMTP.php. []

Defect or Enhancement Number:

 

Cause:

There are errors in the SMTP settings on FileCloud.

Resolution or Workaround:

Ensure the settings used in the Admin Portal > Settings > Email are correct.

Notes: