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Admin Email Logins

Original Question or Issue:

User is able to login to the user portal, but not the Admin Portal with the same credentials. Even though they are assigned to the correct Admin Role that other users are using and able to sign in to.

Environment:

  • Product - FileCloud Server
  • Version - 23.241
  • Platform - Any

Steps to Reproduce:

 

Error or Log Message:

 

Defect or Enhancement Number:

 

Cause:

User is using email address for login and this user happened to have the same email as the master admin email so it was having issues differentiating which account should login.

Resolution or Workaround:

If you are using email address for the login, the master admin email cannot be the same as a user email. The master admin will need it's own unique email address.

Notes: